What can you do to deliver immediate benefit in troubled times and prepare the ground for the growth which will follow?’
Right across our business, we are approached by clients who are keen to both drive out cost from their current business models and increase flexibility.
For them, achieving the shift from fixed to variable costs has become a top priority. This is especially evident in non-core or commodity processes where BPO offers the most direct path to achieving this goal.
Delegating activities which have previously been regarded as integral to the business, however, can be unsettling. But when a BPO initiative is executed effectively, it will both free resources and deliver significant improvements in business agility.
Removing Barriers
One size does not fit all: our clients want to balance personal preferences with standard approaches. As a BPO partner, we are able to develop close relationships with our clients. From this privileged position, our understanding of each individual customer is reflected in the choices we propose:
- Establishing the appropriate mix of onshore and offshore delivery
- Tuning service levels to specific business priorities
- Developing flexible finance models which allow our clients to pay according to usage
During a BPO engagement it is normal for client employees to transfer over to Atos Origin. In these instances we are particularly keen to ensure that their career opportunities remain open and that their growing professional experience continues to benefit their former employer.
With this approach, everybody wins. As more organizations use our shared service centers, for example, so the momentum of best practice and innovation increases. Our service centers also reach an industrial scale. This allows us to rapidly balance resource allocation according to fluctuation in individual client requirements – something which often remains a challenge for organizations that choose to rely on internal resources.
Teamed for success
Atos Origin BPO services include electronic payments, card management, healthcare, finance & administration and HR – all areas in which business process and IT are inseparable. In these specialist areas, we regularly deliver reductions in administration costs of between 20-40%. We have developed this business over a period of 20 years to become the number three in European BPO.
Many of our BPO relationships start small – an initial scan lasting just two to three weeks will reveal immediate opportunities for operational improvement through outsourcing. With each client, we develop a step-by-step approach to development, driving out cost and increasing agility as the relationship develops.