Customer Relationship Management is a strategy to integrate and coordinate all customer facing processes, channels, and interactions to improve sales, profitability, and customer satisfaction.
CRM has become increasingly important as a result of more transparent markets, globalization and lower trade barriers. The constant threat of competition means that there has never been a greater need to win new customers and extend existing relationships.
A CRM strategy is the first step in realizing the following benefits:
- Reduction in costs for new customer acquisition and new sales
- Increase in customer loyalty and customer retention
- Greater customer satisfaction
- Maximizing the return on existing relationship> Increase revenue per customer
- Improvement of operational processes
- Competitive Advantage
As a leading business and technology integrator, Atos Origin offers full lifecycle services on a global basis. Our “Design, Build, Operate” approach will enable you to turn your vision into a customer focused strategy.
For example:
- Atos Origin has implemented 50+ CRM solutions worldwide
- We offer dedicated country teams of CRM Consultants
- We have a global reach with CRM Operations across Europe, North America, South America, Africa and Asia
- We have 100% client retention for Fortune top 50 clients
- We are experts in innovative CRM technologies – Contacts Centers, Portals, Analytics
- We always follow a partnership-based approach
Our services include: